Privacy Policy

Last updated: June 18, 2026

Introduction

This Privacy Policy explains how energy-fall.com collects, uses, discloses, and safeguards your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you submit enquiry forms
• Email address for communication purposes
• Project details and preferences you share with us
• Property address when arranging site consultations

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Schedule consultations and site visits
• Provide quotations and project proposals
• Communicate about ongoing projects
• Improve our website and services
• Send relevant information about our services (with your consent)

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or agree to communications
• Contract performance when providing services you have requested
• Legitimate interests in operating and improving our business
• Legal obligations under UK law

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Subcontractors and suppliers directly involved in your project
• Professional advisors such as lawyers and accountants
• Regulatory authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project-related information is typically retained for seven years in accordance with UK business record-keeping requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request erasure of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

energy-fall.com
42 Kensington Gardens
London, W2 4RB
United Kingdom
Email: [email protected]